Refund Policy

Effective date: October 22, 2026

Glow Cadence sells digital products: light-show downloads, songs, seasonal bundles, and subscriptions. Because digital files can't be returned once delivered, all sales of digital downloads and subscriptions are final, and we don't offer refunds, except in the cases below.

When we will make it right

Required by law. If the law where you live gives you a right to a refund, we'll honor it. Nothing in this policy limits those rights.
Duplicate charge. If you were charged twice for the same item, we'll refund the extra charge.
A file we can't deliver. If a file is missing, won't download, or won't load or play as described on a supported vehicle, we'll fix it or replace it. If we can't, we'll refund that purchase.

Subscriptions

You can cancel your Monthly or Annual subscription anytime. Cancellation stops future renewals; your subscription stays active until the end of the billing period you've already paid for, and you won't be charged again. We don't give refunds or partial refunds for the current or unused part of a period.

How to reach us

Email hello@glowcadence.com from the email you used at checkout, with your order details and what went wrong. We'll reply as soon as we can.